Honiton Manor Nursing Home

People's individual risks were assessed, managed, and monitored. Where improvements were needed these were acted upon.

Environmental risks were managed well which protected people from the risk of harm. A few areas for improvement were identified regarding fire safety at the home. The registered manager acted upon these promptly to ensure people would be safe in the event of a fire.

There were enough suitably trained staff to safely meet people's needs. Staff were recruited safely.

Medicines were managed safely. Staff completed training in medicine administration and had their competency assessed.

Lessons were learnt when things went wrong. People were protected from the risk of infection, as the home had robust infection prevention control processes in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were positive about the care and support they received and told us staff were friendly, kind and knowledgeable about them and their support needs.

The registered manager and senior team ensured the service was homely, person centred, open and inclusive. They understood their responsibility to be open and honest with people and had acted when things went wrong.

Effective systems and processes were in place to continually improve and develop the quality of care provided.

People were kept informed and involved in developing the service. The management team worked well with the GP and health and social care partners to improve the care provided.