Oak House Care Home

People were supported by sufficient staff who received training to support them in their role. We discussed ensuring the communal areas were regularly monitored to ensure people were safe.

People's risks were assessed, and care plans put in place to support people in the way they wanted. Risks to people's safety were mitigated and people received their medicine as prescribed.

Where incidents or accidents occurred, these were investigated and analysed to reduce the risk of reoccurrence.

People's needs and preferences were assessed prior to their move to Oak House to ensure their needs could be met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff said they were well supported by the registered manager and senior team.

The home was clean, and the risk of infection was reduced by effective infection prevention and control measures being followed. The provider had refurbished some areas of the home and had plans for further development. At the time of our visit the lift was undergoing a major refurbishment and the main lounge was being decorated.

People were encouraged to eat a healthy balanced diet and staff effectively managed their identified risks associated with poor hydration and nutrition.

The management team made timely referrals to relevant professionals and implemented their guidance to achieve good outcomes for people.

The culture we observed within the service was open and friendly. The registered manager and senior team

were visible throughout the service and adopted an open-door policy.

Regular audits and checks were carried out by the registered manager and designated staff. These were used to review the quality and safety of the service.