Landermeads Care Home

People's experience of using the service and what we found. The registered manager and all staff were totally committed to providing high-quality, person- centred care. The vision and values of delivering emotionally led care was at the heart of the service and staff were committed and compassionate, in striving to deliver excellent care. Staff were passionate to ensure people achieved the best outcomes they could.

People were treated with exceptional care and kindness, people were respected and treated as equals and part of a family. End of life care was excellent.

The service had a homely atmosphere and the environment was stimulating. People's interest's and hobbies were incorporated into the design of the home and gardens in innovative ways.

Staff recruitment was safe, and staff were recruited in a way to ensure they shared the values of the service. Staffing levels were high, so people's needs were quickly attended to. Staff were very proud to work at the service and received excellent training around people's specific needs.

The service was exceptionally well-led. The registered manager demonstrated how their links with external professionals and community organisations had sustained continual development and improvement for people living at the service. There was a comprehensive governance structure in place to continuously monitor the quality of the service.

People told us they were very happy at the service and felt safely cared for. Staff received training and knew how to identify abuse and protect people from harm.

There was comprehensive care planning for people's holistic health needs, and people's nutritional needs were very well managed.

The management team worked with external agencies to ensure the quality of the service was monitored and continuous improvement was embedded, through research projects and best practice guidance.

People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. Accommodation and the environment was specifically adapted for people with learning disabilities. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.