Bramwell

The home kept people exceptionally safe and had actively worked to reduce falls. The whole staff team had a culture of learning to drive improvements. People felt safe in the home and were supported by a skilled and knowledgeable staff team. The home was kept very clean and there was a strong focus on infection prevention and control. People were supported with their medicines by appropriately trained staff.

People’s needs were assessed in depth prior to admission and were continually reviewed to ensure staff had up to date knowledge to support people effectively. The staff delivered care in line with best practice, the registered manager had appointed champions, in areas such as oral hygiene and dementia, who delivered peer training to ensure people were supported effectively. The home had positive working relationships with other healthcare professionals to ensure people were receiving the appropriate healthcare when required. Staff were extremely observant and effective at monitoring any changes to people’s presentation and promptly escalated these to achieve good outcomes.

The whole staff team were extremely kind and caring; they supported people with patience and dignity. They knew people well and interacted with them in a personalised and individualised way. People were put first and chose how to spend their day, with a variety of activities both within the home and in the local community to choose from. Staff knew how to best empower people to be independent and were incredibly responsive to people’s needs. Staff listened to people and acted promptly on any feedback.

The registered manager was a very capable and compassionate leader, the whole staff team and people living at the home found them to be approachable and caring. They led by example and were always striving to improve care delivery.