University Care 3

People made choices about how they wanted to be supported and how they liked to spend their time. Staff supported people to make choices about their care and their views were respected. People and their advocates were involved in the planning and reviewing of their care. Where people had concerns, they were supported to voice these and management responded and acted upon any concerns voiced.

Systems were in place to assess, monitor and improve the quality of the service. People told us they felt their views were listened to in order to improve the service. The registered manager worked in partnership with other professionals to ensure people received the care they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where their liberty was restricted, this had been identified and action taken to ensure this was lawful. People received support and had access to advocacy and health care services. Staff received training to ensure they could work effectively in their roles.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People's support focused on them having opportunities to gain new skills and become more independent. People were supported to make positive decisions in order to improve their outcomes.