Lindisfarne Care Home Limited

People's experience of using this service:

People and their relatives praised the standard of care in the home. They said staff were exceptionally caring and responsive. They praised the warm and homely atmosphere of the home. They also complimented the quality of meals and the cleanliness of the home. A wide range of diverse activity and entertainment opportunities were available to people.

People's care needs were assessed, and they received good quality person-centred care from staff who understood their needs well. Some care plans would have benefitted from more detailed person-centred information. Medicines were managed safely, and people's health needs were met. Positive links were maintained with local health services.

Some improvements were needed to the provider's recruitment procedures of the home.

Staff were caring, compassionate and supportive of people who lived at the service. They were knowledgeable and received training and supervision to ensure they carried out their roles well. Staff communicated very well with people and each other to ensure continuity of support.

The registered manager provided people with leadership and promoted an open and supportive team culture. Systems were in place to assess, monitor and improve the service. People's views were welcomed on the running of the service. People told us there was an inclusive and relaxed atmosphere in the home. One staff member described Lindisfarne as, "homely, friendly, warm and welcoming. We have a lot of fun."

More information is in the full report.