Sundial Lodge Care Home

The home is spread over several floors and some outside mews type cottages. Outside there is a large patio and a large lawn for people to enjoy.

People's needs were assessed before they moved in, and risk assessments and care plans written once the person moved in.

Health and safety checks were in place, for example about fire safety.

We were assured about how the provider was preventing and controlling infection in the home.

Medicines were managed safely and administered by staff who had been trained to do so safely

There were enough staff employed to meet peoples' needs and staff were recruited safely. People we spoke to praised staff, telling us, "The staff are kind, always respectful and polite" and "They are exceptionally good and kind, people are never neglected or left." Some people told us staff worked very hard, and they wished staff had more time to sit and talk with them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had not maintained good governance oversight to ensure audits were kept up to date by the registered manager. The registered manager had recently left and the provider had begun to set up new systems to improve governance oversight, but there had not yet been time for them to become embedded.

People told us they were asked for their views of the service, both in annual questionnaires and at resident meetings. Relatives were happy with the communication they had with the home. People and relatives told us how pleased they were with the service they received.

Rating at last inspection The last rating for this service was good (11 October 2017).