Towerhouse Residential Home
Care home, Brent, 18 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Towerhouse Residential Home: inspection record
Rated Requires improvement in January 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 9 times since 2016. First rated Requires improvement in 2016, most recently Requires improvement in January 2023.
Its last inspection improved it from Inadequate to Requires improvement. The latest rating was published about 4 years ago.
How it compares locally
- One of 6 Requires improvement care homes in Brent, out of 44 with a rating.
- Larger than 7 in 10 care homes in Brent.
What inspectors found
From the Care Quality Commission's inspection report published 10 January 2023. Quoted under the Open Government Licence.
At our last inspection we rated the home inadequate. At this inspection we found the provider had made a number of improvements. However, we were not fully assured these improvements could be sustained over time.
The provider had improved their staff recruitment records. However, there was only one reference for a staff member, and for another we found a reference had not been verified to ensure it was genuine. Staff had received regular training and supervision to ensure they were equipped for their roles. However, some induction training records had not been 'signed-off' by a manager to verify that induction had been completed.
Read the full summary
People's medicines were safely stored and managed. Records of people's medicines were up to date, and stocks were regularly monitored. People had personalised risk assessments that included guidance for staff to manage and reduce identified risks. The home and its garden were clean and tidy and free from trip hazards or other environmental risks. Bathrooms, fire doors, and garden paving had been renovated to a high standard.
People told us they enjoyed the meals provided by the home and were offered choices about their food and drink. Support had been sought to ensure people with identified risk of choking when eating were safely supported. People had received support from health professionals where there were concerns about their health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people in a caring and friendly manner, taking their needs and preferences into consideration. People spoke positively about the support they received from staff and management at the home.
People's care plans were up to date. These included guidance for staff about how to support people in accordance with their needs and preferences. However, the care plan for one person contained conflicting information about their communication needs. Some activities took place at the home, but these were not always recorded in people's records. The registered manager told us they were seeking to improve the range of activities available to people.
The provider had updated their quality assurance monitoring procedures. These covered a range of care and safety issues. A range of monitoring audits had taken place. However, these had been recently introduced, and were not yet embedded in the home's practices.
People and staff spoke positively about the management of the home. Regular meetings had taken place with staff and people.
Questions to ask when you visit
- Safe was rated Requires improvement on 10 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 10 January 2023. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 10 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 11 -13 Tower Road, London, NW10 2HP |
|---|---|
| Neighbourhood | Willesden, Brent |
| Phone | 020 8933 7203 |
| Registered manager | Ashish Nath |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 9 inspection reports, latest 10 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ms Mary Mundy |
|---|---|
| Ownership type | Individual |
Nearest alternatives
- G Franklyn Lodge Care home, 0.2 miles awayGood
- – Willesden Court Care Home Care home with nursing, 0.6 miles awayNot yet rated
- RI Milverton Road Care home, 0.8 miles awayRequires improvement
- G Lawnfield House Care home, 1 mile awayGood
- G 16 Balnacraig Avenue (The Leaves) Care home, 1 mile awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does Towerhouse Residential Home provide nursing care?
- No. The Care Quality Commission lists Towerhouse Residential Home as a care home without nursing.
- How many beds does Towerhouse Residential Home have?
- The Care Quality Commission's register lists 18 beds at Towerhouse Residential Home.
- When was Towerhouse Residential Home last inspected?
- The Care Quality Commission's latest rating for Towerhouse Residential Home was published on 10 January 2023.
- Who runs Towerhouse Residential Home?
- Towerhouse Residential Home is run by Ms Mary Mundy.
- What is Towerhouse Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 January 2023.