Sutton Veny House

Accommodation was provided in 1 adapted building. People had their own rooms and access to communal rooms such as a large lounge and dining room on the ground floor. People could also access the large gardens from the ground floor.

People were being supported by enough staff to meet their needs. At times people told us staff were busy and there may be a delay in answering call bells. However, they had not experienced any impact from any delay experienced. The registered manager monitored call bells to check they had been timely answered. Staff had been recruited safely.

Medicines were managed safely. Staff had training on medicines management and medicines records we reviewed had no gaps in recording. People had their medicines as prescribed. Risks to people's safety had been assessed and management plans were in place. This gave staff guidance on how to support people safely. Nursing staff reviewed all care records to make sure they reflected people's up to date needs. Staff liaised with local healthcare professionals to make sure health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Health and safety checks were being completed and the provider made sure equipment was serviced regularly. The home was clean and smelt fresh. People told us they were happy with the cleanliness standards of their rooms. Staff had access to personal protective equipment and had received training on infection prevention and control.

People and relatives told us the staff were caring and the care received was good. We observed interactions between staff and people that were kind and caring. People and relatives thought the service was well- managed and they felt able to share any concerns with the registered manager. The provider visited regularly to carry out quality monitoring and also spoke with people, relatives and staff.

Some staff were less positive about the approach of the registered manager and shared concerns with us. We have made 1 recommendation about listening to staff feedback. We observed the registered manager interacting with people, relatives and staff and did not observe any behaviour or attitude of concern.