Summerlands

We found the following examples of good practice.

People that live at the service had been included in training sessions to increase their safety, such as hand hygiene and infection control. Staff had provided hairdressing and manicures for people, when visits to the home were not possible by professionals. Detailed risk assessments had been completed for each visitor so individual risks could be addressed.

Staff had a dedicated changing room, and their uniforms were laundered at work. The registered manager had supported staff with the skills and training that they needed. Staff had been trained in donning and doffing personal protective equipment (PPE) and their competency assessed.

The registered manager had provided people with accessible posters and leaflets about Covid-19. There was also information displayed about Wellbeing and Mental Health. Three staff were trained as Mental Health First Aiders who were able to support their colleagues as needed. The registered manager had started structured conversations with staff, recognising the difficulties of the pandemic to support them.

The registered manager explained they had responded to the pandemic early. This included ordering PPE, training staff in wound care and giving insulin.

The five questions we ask about services and what we found