St Magnus Hospital and St Magnus Nursing

People and their relatives told us they felt the service was safe. Staff knew how to protect people from abuse and neglect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People, their relatives and representatives were involved in care reviews, asked for feedback and engaged in the service.

There were enough trained and skilled staff to support people. The provider regularly reviewed staffing levels and deployment of staff in the service to ensure staff were able to provide support to people in a timely and safe way. New staff were recruited safely. People received safe support with their medicines provided by trained staff. Staff adhered to good practice around infection prevention and control.

Staff treated people with dignity, respect and kindness. Staff supported people to access healthcare services when needed and communicated with people in a way they could understand. People and their representatives felt comfortable to express their views and told us management would act on their complaints when needed. People could host visitors and staff supported them to engage in a variety of daily activities.

The provider had clear governance and quality assurances systems. Managers completed regular audits of the service and shared key risks, improvement needs and findings within the provider's organisation. Improvements were made to the service when needed. For example, records, policies and procedures, guidance for staff or environment were reviewed and changed to minimise risks to people and to improve their experience of care.

Staff felt supported and valued by the management. Leaders were visible in the nursing service on a day-to-

day basis. People, their relatives and staff told us they were approachable and worked in a transparent way. The culture of the service was calm, welcoming and inclusive, treating each supported person as an individual.