Drumconner Lancing

This comprehensive assessment was undertaken to follow up enforcement and assess improvements since the last inspection. At this inspection improvements had been made, and the required level of compliance had been met.

The previous rating for this service was inadequate. The provider was previously in breach of 6 legal regulations in relation to person-centred care, safeguarding, staffing, dignity and respect, governance and safe care and treatment. Sustained improvements were identified at this assessment, and the provider was no longer in breach of these regulations The service is now rated good.

People now received respectful and dignified care. Restrictions placed on people were now proportionate and lawful. Care plans were now person-centred and reflected people’s needs and preferences. Risks were now identified, assessed and mitigated including health and safety and environmental risks. Governance processes were now effective to assess, monitor and drive service improvements. There was now safe and effective deployment of staff.

People’s needs were assessed and reflected in person-centred care plans, including their health, communication needs and preferences. Care plans for people with a learning disability reflected national best practice guidance, including the principles of Right support, right care and right culture (RSRCRC). This is a framework that promotes person-centred care, independence, dignity, choice and positive outcomes for people with a learning disability and autistic people. Staff worked closely with health and social care professionals to support people’s wellbeing and promote positive outcomes, independence and meaningful experiences.

Staff were consistently respectful, warm and attentive. Staff supported people to maintain their independence and make choices about their care. Relatives and professionals spoke positively about the caring relationships within the service and the welcoming and supportive atmosphere.

People received responsive care that reflected their individual needs, preferences and diverse backgrounds. Staff promoted equality and diversity and supported equitable access to care, activities and community opportunities. Staff worked closely with families and professionals to ensure people received coordinated support and meaningful experiences which improved their wellbeing.

The service was well-led by a consistent and supportive management team who promoted a positive and inclusive culture. Staff felt valued, respected and proud of the care they provided and felt able to speak up. Leaders demonstrated a commitment to continuous learning and sustained improvement, using feedback and shared learning to strengthen quality monitoring systems, improve compliance and drive positive change across the service.

This service has been in Special Measures since 14 January 2026. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.