Bentley House Care Centre

People's experience of the service and what we found The provider assessed risks to ensure people were safe. Risk management plans were regularly reviewed to ensure they reflected any changes in people's needs. Staff understood their responsibility to report any concerns that people were unsafe or at risk of abuse. Accidents and incidents were recorded by staff and analysed to identify any emerging trends or patterns so appropriate action could be taken to minimise identified risks.

There were enough staff to provide safe and effective care that met people's needs. Recruitment procedures ensured staff were qualified and safe to work with people who lived in the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were very positive about the culture at Bentley House Care Centre. Relatives told us they worked in partnership with managers and staff which ensured the well-being of their family members was the focus of staff actions. Staff felt supported by good communication, teamwork and the leadership of the management team.

There were effective systems to monitor and improve the quality of service. The provider had created a learning culture which improved the care people received. Relatives and staff felt encouraged to be involved in shaping the service and making suggestions for developing the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk