Merevale House Residential Home

Merevale House comprises three buildings named the house, the cottage and the lodge. All three buildings are accessible and share communal gardens.

People were supported by staff who understood what action to take if they had any concerns for their safety. Staff were provided with the guidance required so they could support people to manage their risks. There were enough staff to care for people and spend time chatting with them, so people did not feel isolated. The registered manager undertook checks before new staff worked at the home, so they could be assured new staff were suitable to work there. People were supported to have the medicines they needed by staff who had been trained to do this. Systems were in place to reduce the likelihood of the spread of infections. The registered manager had worked with people and their visitors to ensure people continued to receive visits safely. Accidents and incidents were regularly reviewed so any lessons would be learnt.

People's needs were assessed and informed through work with their relatives and other health and social care professionals. Staff monitored people's health needs and advocated for them so they would enjoy the best health outcomes possible. Where staff had any concerns about people's fluid or nutritional intake plans were developed to support them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and provider undertook checks on the quality and safety of the care provided. Staff told us the culture at the home was open and focused on the needs of the people living at the home. This helped to ensure people had good outcomes. The management were fully engaged with our inspection and committed to providing high standards of care.