The Grange Rest Home Limited

People's experience of using this service: People told us they felt safe and happy living at The Grange Rest Home. Staff understood how to keep people safe and felt confident that they would be listened to, and action taken, if they had any concerns that people were at risk of harm or abuse.

People were supported by staff who were well trained and competent to help them achieve their desired outcomes and live their lives as independently as possible. Staff understood the importance of helping people to stay healthy by supporting them to access relevant healthcare services in a timely way. Risks that people faced were minimised and regularly reviewed.

People were supported by staff who were consistently kind, caring and attentive in their approach. Staff had got to know people well which enabled mutually beneficial relationships. People were listened to and made decisions about the care and support they received. Staff promoted meaningful choice and sought people's consent before providing them with care.

People were encouraged to participate in a range of activities that reflected their interests and abilities. When people wished to spend time alone or with visitors this was respected and supported. Relatives told us they felt welcomed and involved. The home provided opportunities for people, relatives and staff to feedback and influence what happened at the home. The management were well respected and promoted an open, friendly and supportive culture.

Quality and safety checks helped ensure people were safe and protected from harm. Audits helped identify areas for improvement with this learning shared with staff. This also ensured that practice standards were maintained and improved. A staff member told us, "The management constantly listen and help us improve."