Fairdene Lodge

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. There were processes in place to ensure that people were kept safe, and staff had the appropriate training to ensure they could meet the needs of the people living at the home. People and their relatives were involved in all care planning and people were encourage to take positive risks.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. The management team worked with people, their relatives and healthcare partners to personalise people’s care and support. The management team advised how they carried out pre-assessments to ensure they were able to meet people’s needs and made sure it was the right home for them.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. Feedback from people, their relatives and staff reflected how involved people were in their care planning and how well staff knew people. The management team had a strong focus on ensuring staff well-being was a priority therefor staff retention was great, and the continuity of care being provided was excellent.

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question outstanding. At this assessment it remains outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. There were systems in place to ensure people were getting the best quality of care to meet their needs and extensive resources were used to support people to maintain a good quality of life.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding. This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care. The leadership was continuously striving to implement changes within the home to have a positive impact on people. The leadership went above and beyond to ensure staff had job satisfaction and were equipped with the skills they required to carry out their duties and deliver high quality care. New systems ensured that care plans were reflective of people’s care and support needs, were up to date and that staff and relatives had resources to support their well-being.