Lonnen Grove

Medicines were managed safely, and the provider had an effective system in place for auditing medicines and ensuring they were administered safely.

The provider had taken appropriate action in relation to safeguarding, and most people using the service and their relatives told us they felt safe when receiving care. One person told us another person's actions made them feel unsafe, although was saw the provider was taking actions to address this. Staff we spoke with told us they felt supported by management within the home, although some staff had contacted CQC anonymously prior to the inspection to raise concerns about how incidents were managed.

Recruitment was undertaken safely, with appropriate background checks before staff started work.

Governance arrangements were robust, and identified and addressed any areas for improvement or shortfalls. There were clear, accurate audit trails of this process.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People's choice and independence were upheld; care was person-centred and the culture of the home was empowering and inclusive.