Solent Cliffs Nursing Home Limited

The provider had assessed people's needs; however, risk was not always explored sufficiently with regards to skin care and swallowing difficulties.

We could not be assured the culture within the home was always inclusive and dignified.

Staff were knowledgeable about abuse and were confident any concerns were investigated and dealt with properly.

Staff were sufficiently deployed to meet people's needs at all times and relatives and people told us staff were trained appropriately.

The provider had effective measures in place to reduce the possibility or spread of infection.

Relative's, people and staff were complimentary about the leadership in the home and told us any concerns were dealt with in good time.

The registered manager had implemented effective governance systems which highlighted areas of improvement that were required. Some of the issues we identified during our inspection were known and recorded by the registered manager. They had already started taking action to address the concerns.

The provider had effective systems in place for monitoring accidents and incidents and action was taken to drive improvement.

Follow Up We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.