Crofton Lodge
- Care home
- 8 beds
- No nursing
- Registered since 2024
- Stubbington, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2017, most recently Requires improvement in April 2025.
18 months
since the latest rating was published.
59 of 420
rated care homes in Hampshire are rated Requires improvement, like this one.
Crofton Lodge: inspection record
Rated Requires improvement in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: 78 Stubbington Lane (Good, 0.6 miles away) and 97 Old Street (Good, 0.9 miles away).
Nearest care homes:
- RI Solent Cliffs Nursing Home Limited Requires improvement, 0.4 miles away
- G 78 Stubbington Lane Good, 0.6 miles away
- RI Solent Lodge Requires improvement, 0.6 miles away
- G 97 Old Street Good, 0.9 miles away
- G 32 Mays Lane Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 22 April 2025 (assessment visit 28 February 2025). Quoted under the Open Government Licence.
We carried out this assessment 4 March 2025 to 18 March 2025. The service is a residential care home service providing support to people with a learning disability and autistic people. There were 5 people living in the home at the time of our inspection. We inspected this service due to receiving information of concern relating to people’s care. We inspected all the quality statements. We found 3 breaches of the legal regulations in relation to safe care and treatment, need to consent, and governance. There were concerns relating to fire safety. Some bedrooms were not secure due to windows being able to be opened from the outside of the home. The level of cleanliness in the home did not meet the required standards. Food was not always stored safely, meaning people were at risk of eating unsafe food. People’s mental capacity had not been correctly assessed. Governance systems and audits were not effective in addressing areas for improvement. People were supported to have choice and control and could give feedback on their care. There were enough staff with the right skills, qualifications, and experience. Staff were trained to raise and respond to safeguarding concerns. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints. Recruitment practices were safe. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulations related to safe care and treatment due to concerns in management of safe environments and infection, prevention and control.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent . The service was in breach of legal regulation in relation to the need to consent.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this newly registered service. This key question has been rated requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care . The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 April 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 22 April 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Impact Care-UK Limited
- Ownership type
- Organisation
- Companies House number
- 13342515 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Crofton Lodge provide nursing care?
- No. The Care Quality Commission lists Crofton Lodge as a care home without nursing.
- How many beds does Crofton Lodge have?
- The Care Quality Commission's register lists 8 beds at Crofton Lodge.
- When was Crofton Lodge last inspected?
- The Care Quality Commission's latest rating for Crofton Lodge was published on 22 April 2025.
- Who runs Crofton Lodge?
- Crofton Lodge is run by Impact Care-UK Limited.
- What is Crofton Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 April 2025.
Contact
- Phone
- 01329 668366
- Address
- 21 Crofton Lane, Hill Head, Fareham, PO14 3LP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: 78 Stubbington Lane (Good, 0.6 miles away) and 97 Old Street (Good, 0.9 miles away).
Nearest care homes:
- RI Solent Cliffs Nursing Home Limited Requires improvement, 0.4 miles away
- G 78 Stubbington Lane Good, 0.6 miles away
- RI Solent Lodge Requires improvement, 0.6 miles away
- G 97 Old Street Good, 0.9 miles away
- G 32 Mays Lane Good, 1 mile away