Chartwell Manor Care Home

People were protected from harm. The provider prioritised safety. Risks were not overlooked or ignored; they were managed as an opportunity to put things right, learn and improve. Incidents and complaints were appropriately investigated and reported. There was a good understanding of safeguarding and how to take appropriate action.

People who lived at Chartwell Manor Care Home experienced a good standard of physical and mental well-being, as their needs were assessed. Their care, support and treatment reflected their needs and any protected equality characteristics. The care home staff worked well with external healthcare professionals to promote a healthy lifestyle.

Throughout the time spent at Chartwell Manor Care Home, we observed people being treated with dignity and respect. Staff treated people with kindness, empathy and compassion. People were supported to live as independently as possible. People were encouraged to participate in activities of their choice.

People benefitted from a service which was responsive to their needs and provided person-centred care. People’s communication and other diverse needs were taken into account. Staff worked well with other agencies and supported people to make choices about their care and plan future care.

Chartwell Manor Care Home was well-managed and staff understood the shared values of the organisation. There was a supportive culture, where staff felt listened to and were able to express their views. There was good regard for equality, diversity and inclusion. There were effective governance systems to ensure the service provided good standards of care and looked at ways to make continuous improvements.