Rakewood House Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

The service was previously in breach of the legal regulation in relation to staffing. The provider had failed to ensure there were sufficient staff to meet the needs of people living at the home. At this assessment the provider is no longer in breach of this regulation. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

The service was previously in breach of legal regulation in relation to Dignity and Respect. The provider had failed to ensure people were treated with dignity and respect. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained/changed to good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

The service was previously in breach of legal regulation in relation to Good Governance. The provider had failed to assess, monitor and improve the quality and safety of the service, and to ensure there was an accurate, complete and contemporaneous record in respect of each person supported. At this inspection the provider is no longer in breach of this regulation. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.