Carrick

People were supported by a stable staff team that had a good knowledge of their needs. Training was regularly updated and competency checks completed. When incidents occurred, staff had an opportunity to debrief and learn from the experience. Risks were well managed including risks associated with medicines. Staff knew how to raise safeguarding concerns. Relatives had no concerns about people’s safety. When new people moved into the service the registered manager completed a needs assessment based on the information available. There had been no opportunity for people to be involved or consulted in the process.

Care plans were up to date and gave a good overview of people’s individual needs. Information included advice and guidance from the organisations Positive Behaviour Support team and external professionals. Staff sought consent before providing care and any restrictive practices were proportionate and the least restrictive option.

Staff valued people and were kind and caring in their approach. There was a culture of supporting people to be independent and live meaningful lives in the way they chose. People’s individual needs were respected, including their preferred communication styles.

People were able to take part in a range of activities according to their preferences. Staff were working to identify goals for people. There was limited information on how these goals had been identified or how they would be achieved. There was a complaints policy and procedures. This was available to people in an easy read format. There was no formal system for gathering people’s views. However, staff knew people well and would highlight any concerns they had about their well-being with managers.

Significant improvements had been made since our last on-site assessment. This had directly affected people’s experience of living at Carrick. Improvements to the culture of the service meant people were valued and their individuality was respected. Audits and reviews of the service were used to drive improvements where necessary. Staff told us they were well supported and leaders were proactive and had a good understanding of the day to day running of the service.