Turner Home

The provider promoted a positive learning culture where concerns could be raised and addressed. Incidents were thoroughly investigated, and people were kept safe through effective risk management. Facilities and the equipment were kept clean, well-maintained, and met people’s needs. Staffing levels were appropriate, with staff possessing the necessary skills and qualifications to meet people’s needs. There was ongoing training and appraisals, which supported high-quality care. Medicines were managed safely, with people involved in decisions about their treatment.

People were actively involved in assessing and reviewing their needs, with staff considering communication, personal and health requirements. Care was evidence-based and aligned with best practice. Nutritional needs were met, and staff worked collaboratively with other agencies to ensure continuity of care. Health monitoring supported wellbeing, and people were supported to give informed consent. When people lacked capacity, appropriate assessments were completed and ‘best interests’ decisions were made with involvement from those important to them.

Staff treated people with kindness, respect, and dignity, supporting individual preferences and relationships. Care was responsive and timely. Staff wellbeing was also supported.

People were involved in care decisions. Feedback processes were clear, and the provider acted on concerns. The service was inclusive, accessible, and committed to reducing inequalities. Information was provided in accessible formats. People were informed about their rights to decline or withdraw from care.

Leadership was strong and values-driven, with visible and supportive managers. Staff felt safe to give feedback and were treated fairly. People with protected characteristics felt supported. Staff understood their roles and worked with the community to improve care. Innovation and continuous improvement were encouraged and resourced. Staff described he home as ‘an amazing place’ to work and consistently praised the dedication of the registered manager and provider.