Greenacres Care Centre Limited

The service is on two floors, with access to upper floors via a shaft lift or stair lifts. All bedrooms have ensuite toilet and washing facilities. There is a secure outside garden area.

We found the following examples of good practice.

Visitors to the service were prevented from catching and spreading the infection because safe and effective measures were in place. This included a vigilant check by staff to take visitors temperatures on entry, the completion of symptom questionnaires, and the prompting of the use of hand sanitiser and/or handwashing. Visit times were staggered, and a newly created visiting booth enabled people to visit their loved ones safely.

People were safely admitted to the service from hospital and/or the community in line with current guidance.

Staff had received infection, prevention and control training, they wore PPE correctly, understood the importance of it, and spoke confidently about how they put it on and took it off in line with infection control guidelines.

Cleaning routines at the service had been increased which now included high touch areas, such as door handles and light switches. The laundry area was safely managed, and staff spoke confidently about how to handle contaminated laundry.

There was an enthusiastic approach to testing, and the vaccine had been rolled out to people and staff. Risk assessments were in place as required and measures were being taken to protect people and staff who were assessed as being in a vulnerable category. There was an external clinical lead assigned to the service, who made contact on a weekly basis to offer guidance and support.

The registered manager had a good understanding of infection, prevention and control guidance and was confident in their decision-making processes, liaised with relevant agencies, and knew how to access local support.

To assess and monitor ongoing infection and control practices within the service, the registered manager had spot checks in place. Should an outbreak occur the registered manager had a robust contingency plan in place and staff were confident about what action to take.

The five questions we ask about services and what we found