Ashdene Care Home

The service provides accommodation and personal care for up to 41 older adults and people living with dementia. There were 37 people living in the service on the day of our inspection.

People's experience of using this service:

Systems were in place to ensure the safety of people being supported. Risks to people were assessed and managed. Medicines were well managed, procedures, systems and checks were in place to support safe administration. Accidents and incidents were recorded, and measures were taken to improve and learn.

People's needs were thoroughly assessed, and desired outcomes were met. The food was of good quality, the cook had good systems in place to ensure that people ate and drank what they wanted and liked. Fresh fruit and snacks were available. Staff received training they needed to do their job well and were supported by managers in their roles. People's consent to care was sought and the principals of the Mental Capacity Act were being met.

Staff and managers were kind and caring. The values of the organisation placed an emphasis on the home being a 'home' for people. Staff described a working environment that represented family values. Staff interactions with people living in the home was attentive and kind. People were given the opportunity to express their views regularly and were involved in their own care. Privacy and dignity were maintained to a high standard.

People were receiving care that was responsive to their needs. Care planning captured peoples wishes and care was delivered by staff who understood the needs of the people they were supporting. Care records were person centred and contained good detail about people, their likes and dislikes and what is important to them. People know how to complain and raise concerns and were listened to.

The registered provider had a genuine desire and passion to provide good quality care to people living in the home. Leadership was strong, visible and accessible. Processes were in place to ensure that the delivery of care was monitored and checked regularly. Governance systems identified areas for improvement and plans were developed and actioned. The manager and the team have built good working partnerships with other health and social care professionals and have built strong links in the community.

The service met the characteristics of Good in all areas that we inspected. More information is in the full report.