Glenholme Holdingham Grange

People's experience of using this service:

Regular quality assurance checks had been carried out which supported good governance. Processes were in place to ensure medicines were administered and managed safely. The service followed safe infection, prevention and control procedures.

People felt well cared for by staff. There were a wide range of meaningful activities that people could access in their room, in groups or in the community. During our site inspection we observed visitors coming and going freely.

Most people and relatives told us call bells were responded within a couple of minutes. Some people told us there had been occasions at night when call bells were not always responded to quickly.

We observed people were treated with respect and dignity. People were supported to have maximum choice and control of their lives. The environment had improved and better supported people living with dementia and sensory loss.

When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed and where required best interest decisions had been recorded.

Care plans were electronic and reflected people's personal preferences and how they liked their care to be provided. The care plans had been reviewed monthly and contained information about people and their care needs.

People enjoyed the meals offered and their dietary needs had been catered for. This information was detailed in people's care plans. Staff followed guidance provided to manage people's nutrition and pressure care.

Staff had received regular supervision and plans were in place to ensure people received this on a regular basis. Staff had received training to support their role.

People had good health care support from professionals. When people were unwell, staff had raised the concern and taken action with health professionals to address their health care needs. The provider and staff worked in partnership with health and care professionals.

When required notifications had been completed to inform us of events and incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk