Roxholm Hall Care Centre

We found the following examples of good practice. • A recent outbreak of COVID- 19 at the service had been managed well and the plans in place to support people had been utilised safely. People who tested positive for COVID- 19 were isolated in line with government guidelines. People living with dementia were supported to socially distance as much as possible and staff supported them to reduce any anxiety they felt. • Staff who tested positive or had displayed symptoms of COVID- 19 had isolated in line with the government guidance and were symptom free before returning to work. • People who lived at the service and staff underwent regular COVID- 19 testing in line with government guidance. This ensured anyone who had contracted COVID- 19 could be identified in a timely way. • Information and guidance on COVID- 19 restrictions and infection control measures in place was available and visible for staff, people and visitors. Visitors were required to complete a questionnaire, have their temperature taken and wear Personal Protective Equipment (PPE) before entering the service, following the provider's infection prevention and control procedures. • The registered manager had a clear communication programme in place for people, staff and relatives to keep them updated with issues related to COVID- 19. • People admitted to the service were supported in line with government guidance on managing new admissions during the COVID- 19 pandemic. • Staff received training about good practice for infection prevention and control. This included up to date training on infection control and how to safely put on and remove PPE. This was followed up with regular observation of practice. • The service had sufficient stocks of PPE and were supported by the provider to maintain these stocks. This included masks, gloves, aprons and visors. There were also sufficient stocks of hand sanitiser and cleaning materials. • Housekeeping staff maintained enhanced cleaning schedules and the environment was kept clean and hygienic. • People were supported to keep in touch with their relatives and friends through telephone calls and video calls. A specially adapted room had been used to allow socially distanced face to face visits with relatives. This enable people to receive their visitors in a comfortable and safe way during the winter months. • Since the outbreak the provider had maintained a no visiting policy with an exception for people who were nearing the end of their life. These visits were carefully managed with adherence to infection prevention and control guidance, including the use of PPE. The provider kept their visiting policy under review to ensure they supported people to keep safe.

The five questions we ask about services and what we found