Stanley Wilson Lodge Care Home

Everyone was very positive about the registered manager, staff, and their exemplary approach to providing personalised care. Quality checks and audits enabled the registered manager to identify risks and actions to ensure quality standards were maintained. There was an open culture with evidence of lessons learnt when things went wrong.

Staff had a detailed knowledge of people's histories, their likes, dislikes and how they wished to be supported. This information was used to support people in a way that valued them as unique individuals and respected them for who they were. Staff went to exceptional lengths to ensure people had access to a wide range of activities that met their individual needs.

Staff were committed to ensuring people's wishes at the end of their lives were respected and that people were able to live well and die with dignity.

Risks to people's safety and wellbeing were well managed. Medicines were managed safely with regular systems of audit to identify and rectify medicines errors promptly. Staff helped people to stay healthy and supported them to access a range of health care professionals.

People were supported to have maximum choice and control of their lives. People were involved in decisions about their care. Policies and systems in the service supported this practice.

Staff had been safely recruited, provided with relevant training relevant to the roles they performed which met people's health and social care needs. There were enough staff to provide people with the personalised care and support they needed.

Staff were positive about the management of the home and felt valued and respected. This had a significant and positive impact on the quality of care and support of people living at the service.

The home was very clean, well decorated, maintained and furnished. People enjoyed the home cooked food.

The provider had exceptionally strong and effective governance systems in place. The management team continued to carry out a regular programme of audits to assess the safety and quality of the service and identify issues. The strong leadership put people first and set high expectations for staff.