Warnford Close

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Warnford Close has 12 rooms and offers support for people from the age of 18 who need support with their mental well-being. There were 11 people living at the service, however one was in hospital and one was on home leave on the day of the inspection.

At our last inspection carried out on 26 August 2015, we found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations. The concerns were: The registered person had not maintained an accurate, complete and contemporaneous record in respect of each service user, including a record of decisions taken in relation to the care and treatment provided. The registered person had not notified the Commission of incidents which had occurred.

The provider sent us an action plan in telling us they would be compliant with all the regulations by the end of November 2015.

At this inspection we found that the provider had made improvements and progress had been made since our last inspection. The provider was meeting the requirements of the regulations, in all areas.

People told us they were very happy with the care and support they received and if not they were happy to tell staff of any issues.

People were well supported and encouraged to make choices about what they ate and drank and could help themselves at any time.

The care staff we spoke with demonstrated a good knowledge of people's care needs, significant people and events in their lives, and their daily routines and preferences. Staff also understood the provider's safeguarding procedures and could explain how they would protect people if they had any concerns.

Staff told us they enjoyed working in the home and were a close, long standing group of staff.

Staff described management as supportive. Staff confirmed they were able to raise issues and make suggestions about the way the service was provided.