Derwent Residential Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to ensure people were safe. Infection prevention control measures meant people were kept protected, as far as possible, from the risk of Covid-19. The registered manager and staff were proud there had not been an outbreak at the home. Visitors were being welcomed back to the home in line with government guidelines. Throughout the pandemic visitors for people receiving end of life care had been supported.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Recruitment procedures ensured only suitable staff worked at the service. Risk assessments provided guidance for staff about individual and environmental risks. Staff understood the risks associated with the people they supported. People received their medicines safely, when they needed them.

People needs and choices were assessed and planned for. Staff received regular training and supervision which enabled them to provide the care and support people needed. People were supported to eat and drink and choice of meals and snacks throughout the day. They were supported to access healthcare as needed.

There was a positive culture at the service. The registered manager had a good oversight of the home and was supportive to people and staff. People, relative's and staff views had been sought and acted upon to further improve the service.