Crest House Care Home
- Care home
- 21 beds
- No nursing
- Dementia care
- Registered since 2016
- Hastings, East Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
39 of 258
rated care homes in East Sussex are rated Requires improvement, like this one.
Crest House Care Home: inspection record
Rated Requires improvement in January 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: St Matthew Road (Good, less than 0.1 miles away) and 43 Sedlescombe Road South (Outstanding, less than 0.1 miles away).
Nearest care homes:
- G St Matthew Road Good, less than 0.1 miles away
- O 43 Sedlescombe Road South Outstanding, less than 0.1 miles away
- G Derwent Residential Care Home Good, less than 0.1 miles away
- G Bishops Gate Good, 0.2 miles away
- G Lauriston Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 12 January 2023. Quoted under the Open Government Licence.
Crest House Care Home is a residential care home providing accommodation and personal care to up to 21 people. The service provides support to older people. At the time of our inspection there were 14 people using the service.
What inspectors found
Quality assurance systems were not always effective in identifying issues at the service. Improvements were needed to audits relating to the environment and medicines. The provider needed to improve oversight of quality assurance processes to ensure that risks to people could be identified and managed.
Read the rest of CQC's summary
The provider and registered manager instilled a caring, person centred culture which the staff team reflected. People's care plans were person-centred and written in partnership with people. People were supported by staff that were safely recruited and trained to meet people's assessed needs.
People, relatives and staff told us they were given regular opportunities to give feedback on the service and felt listened to by the management team. Health professionals were positive about partnership working with staff at the home.
People and their relatives were positive about their experience of the service and the support provided by staff. One relative told us, "It's smashing there, like a home from home. They are like extended family and [person] is well cared for. The carers are amazing people. Because it's a small home, you get to know everyone, and they make me feel welcome too. You couldn't ask for more."
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were offered choices by staff and were empowered to make their own decisions.
Questions to ask when you visit
- Well-led was rated Requires improvement on 12 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Lydia Ripley
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 12 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crest House Care Limited
- Ownership type
- Organisation
- Companies House number
- 10120111 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Crest House Care Home provide nursing care?
- No. The Care Quality Commission lists Crest House Care Home as a care home without nursing.
- How many beds does Crest House Care Home have?
- The Care Quality Commission's register lists 21 beds at Crest House Care Home.
- When was Crest House Care Home last inspected?
- The Care Quality Commission's latest rating for Crest House Care Home was published on 12 January 2023.
- Who runs Crest House Care Home?
- Crest House Care Home is run by Crest House Care Limited.
- What is Crest House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 January 2023.
Contact
- Phone
- 01424 436229
- Address
- 6-8 St Matthews Road, St Leonards On Sea, TN38 0TN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: St Matthew Road (Good, less than 0.1 miles away) and 43 Sedlescombe Road South (Outstanding, less than 0.1 miles away).
Nearest care homes:
- G St Matthew Road Good, less than 0.1 miles away
- O 43 Sedlescombe Road South Outstanding, less than 0.1 miles away
- G Derwent Residential Care Home Good, less than 0.1 miles away
- G Bishops Gate Good, 0.2 miles away
- G Lauriston Good, 0.3 miles away