Marley Court Care Home Limited

The manager and staff team engaged closely together to maintain people's independence. A relative said, "The communication is excellent, it's like a well-oiled machine here." The manager and nurses assessed people's nutritional needs and involved them and relatives in creating care plans to meet their preferences. Staff confirmed they were supported to access training to underpin their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A visiting professional stated, "Without fail, the staff explain why we are here and what we are going to do. They check if that's ok and gain their consent before we proceed."

The manager and staff created an ethos of compassion and respect for people's dignity, individuality and independence. Staff spoke consistently about a loving approach to care delivery and perceived people as their extended family. One staff member told us, "We have a lot of fun and laughter. I never forget how hard it must be for someone coming into a nursing home." The management team ensured each person and their relatives were at the centre of their care planning.

The manager was enthusiastic about developing Marley Court as a safe, open and inclusive place to live. They had good oversight of quality assurance to ensure everyone's safety. Everyone we spoke with talked about positive changes being implemented and that the home had strong leadership.