The Grange

We found the following examples of good practice. There were policies, procedures and contingency plans in place in relation to infection control. However, the policy in relation to infection outbreaks could have been more specific to COVID-19. The registered manager addressed this following the inspection. The registered manager was the infection control lead for the service and so was responsible for ensuring people were protected from the risk of infection and the staff team were appropriately trained.

Risks to people's health and safety were being assessed and people were protected from the risk of cross infection, including COVID-19. We had recently spoken with four family members, who all provided us with positive feedback about the service, the staff and management of the home, as well as the support people received. All family members told us they felt their relatives were safe living at The Grange.

Government guidance was being followed in relation to isolation criteria and testing programmes for service users, staff, visitors and visiting professionals. The well-being of staff was also being considered and effective support provided, as required. All permanent staff had received both COVID-19 vaccinations and everyone who lived at the home had also received additional booster doses. All staff had completed specific training in relation to infection control and the management of COVID-19.

There were two domestic staff on duty at the time of our visit and cleaning schedules were in place. The environment was clean and hygienic throughout and fully stocked Personal Protective Equipment (PPE) stations were positioned throughout the home. We were told there were ample supplies of PPE available and we saw staff to be wearing PPE correctly.

The five questions we ask about services and what we found