Westwood Residential Care Home

The property is set over 3 floors with lift access to the upper floors. There were several communal areas and a small rear garden. Aids and adaptations were in place to meet people's individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction and a good level of support from the management team. However, we raised concerns in relation to the frequency of training; and lack of training around people's individual needs, including mandatory learning disability training. Care records were detailed, though we found some inconsistent information around people's dietary needs. Improvements to the home's environment were being made when resources allowed, but signage could be improved to help support independence and well-being for people living with dementia. People commented positively about their experience of care delivered. One person said, "I am very well supported. I regard this as my real home now."

Though audits and checks were in place, these were not fully embedded and had failed to identify concerns raised during inspection. The registered manager acknowledged areas of development within monitoring systems and spoke about improvement plans. We observed a happy atmosphere and positive interactions, and feedback about the culture and the registered manager was good. A relative told us, "The home is well run. Staff are friendly and work together. Some have been here years which is a sign they enjoy working at the home. The manager is very helpful and friendly." People, their relatives and staff had regular opportunities to give feedback and timely action was taken in response to concerns raised.