Jasmine Court

We found the following examples of good practice.

We observed all staff were wearing personal protective equipment (PPE) appropriately, a relative we spoke with confirmed staff were wearing PPE when they visited. PPE stations were in place throughout the service and there was a plentiful stock to access. All areas of the service was clean and tidy and cleaning checks were recorded. A range of audits and monitoring was being undertaken, with notes for actions required and dates to be completed.

Visits were taking place safely. Relevant checks were undertaken for all people who visited, including lateral flow test results, temperature checks and confirmation of vaccine status for professionals. The manager confirmed the procedure they took to ensure people were admitted to the service safely.

Staff told us they had undertaken training in donning and doffing and we saw evidence of this as well as competency checks completed by the manager. The training matrix confirmed the staff training for infection prevention and control (IPC) and COVID-19.

A range of information and guidance was on display for staff to follow. Up to date policies, procedures and guidance was available. These were updated as required and staff confirmed they were provided with updates. Risk assessments were completed, including those for people from at high risk groups.

Staff and a relative told us there was sufficient staff in place. A staff member said, "They use the same staff, there is a bit of agency but not too much, this has reduced greatly, they use the same agency staff." A relative told us there was plenty of staff and they saw the same faces when they visited. There was an ongoing recruitment programme and new staff had commenced employment. Where agency staff were being used to cover gaps in duty rotas the manager and staff confirmed these were the same staff that would ensure consistency.

The five questions we ask about services and what we found