Woodcross Healthcare Services

Woodcross Health care service is a two-storey home where bedrooms are across 2 floors. Bedrooms are a selection of shared bedrooms and individual bedrooms. There was plenty of space for people living in the home to be able to have time on their own or be with others who live there.

Peoples care plans stated they were to have skin checks daily, however, it was not documented or evidenced this was taking place.

People who had constipation did not have a management plan in place to prevent them from further harm or health impacts.

Not all risks had been identified or risk assessed. This had the potential to put people at the risk of harm.

Care plan guidelines did not always provide the most up to date information. People with eating and drinking needs had the wrong information documented in their care plans. This presented a risk that people may be given the wrong food, causing a choking risk.

The home needed an update in decoration and the environment was not always clean. Some walls in the house and cushion covers were stained and dirty.

Staff interacted well with people and people told us they felt comfortable and safe.

People and staff had noticed the positive improvements since new management had started. Improvements were seen and the culture in the home was open and friendly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.