Rated Care Homes

Corner Oaks

RI

Requires improvement

Rated on

Rating from the Care Quality Commission.

At a glance

  • 1 rating

    Only one rating on record, so there is no trend to show yet.

  • 19 months

    since the latest rating was published.

  • 86 of 288

    rated care homes in Norfolk are rated Requires improvement, like this one.

Corner Oaks: inspection record

Care home, 6 beds, Norfolk

Rated Requires improvement in March 2025.

Corner Oaks: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

Nearest rated Good or Outstanding: Ivydene Residential Home (Good, 1 mile away) and The Coach House SBDP1 Limited (Good, 1.3 miles away).

Nearest care homes:

  1. G
    Ivydene Residential Home Good, 1 mile away
  2. RI
    Church Farm Care Home Requires improvement, 1.3 miles away
  3. G
    The Coach House SBDP1 Limited Good, 1.3 miles away
  4. G
    The Vineries Good, 1.6 miles away
  5. RI
    Claremont Nursing Home Requires improvement, 2.6 miles away

See all care homes in Norfolk

See all care homes in Scratby

What inspectors found

From the Care Quality Commission's assessment published 28 March 2025 (assessment visit 21 January 2025). Quoted under the Open Government Licence.

We completed assessment visits to Corner Oaks on 03 February and 11 February 2025. This is a service for people with a learning disability and autistic people. At the time of our inspection 6 people were living at the service. We identified areas of poor governance and oversight arrangements within the service. The provider was not ensuring audits and quality checks were completed to a good standard, and where risks and areas of improvement were identified, these were not always addressed. The registered manager and provider were not ensuring incidents and events happening within the service were reported to external stakeholders including CQC in line with their regulatory responsibilities. People’s abilities to consent to the use of closed circuit television (CCTV) within communal areas of the service had not been thoroughly assessed, and less restrictive alternatives had not been explored to justify ongoing usage. The decision to use CCTV was not being kept under regular review by the provider in line with their regulatory responsibilities. Overall, people received care from compassionate staff, responsive to their needs and ensuring people led meaningful lives. Staff understood people’s needs and used their skills and expertise to maximise people’s levels of independence. This was the first inspection of the service since they registered. We have identified 2 breaches of the regulations, for consent to care and treatment and good governance. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

  • Safe No rating
  • Effective No rating
  • Caring Good
  • Responsive Good
  • Well-led No rating
Read the rest of CQC's summary

  1. Safe

    No rating

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first assessment for this service since they registered. This key question has been rated requires improvement.

    This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

  2. Effective

    No rating

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first assessment for this service since they registered. This key question has been rated requires improvement.

    This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

    The service was in breach of legal regulation in relation to people’s consent to care and treatment.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    This is the first assessment for this service since they registered. This key question has been rated good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first assessment for this service since they registered. This key question has been rated good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    No rating

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first assessment for this service since they registered. This key question has been rated requires improvement.

    This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

    The service was in breach of legal regulation in relation to governance and oversight of the service.

Questions to ask when you visit

  1. Safe was rated Requires improvement on 28 March 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
  2. Effective was rated Requires improvement on 28 March 2025. Ask about staff training and how health appointments are arranged.
  3. Well-led was rated Requires improvement on 28 March 2025. Ask about changes in management and what has changed since the report.

Registration details

Registered manager
Heidi Payling
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
11837268 (opens Companies House)

Red Oaks Care Ltd runs 2 services, all in the East of England. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.

Other services run by Red Oaks Care Ltd

  1. G
    The Oaks Good. Care home, Norfolk

Getting help from Norfolk County Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Corner Oaks provide nursing care?
No. The Care Quality Commission lists Corner Oaks as a care home without nursing.
How many beds does Corner Oaks have?
The Care Quality Commission's register lists 6 beds at Corner Oaks.
When was Corner Oaks last inspected?
The Care Quality Commission's latest rating for Corner Oaks was published on 28 March 2025.
Who runs Corner Oaks?
Corner Oaks is run by Red Oaks Care Ltd. It runs 2 services, all in the East of England.
What is Corner Oaks's CQC rating?
Its overall rating from the Care Quality Commission is Requires improvement, published on 28 March 2025.

Contact

Phone
01508 570761
Address
32 Beach Drive, Scratby, Great Yarmouth, NR29 3NP Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

Nearest rated Good or Outstanding: Ivydene Residential Home (Good, 1 mile away) and The Coach House SBDP1 Limited (Good, 1.3 miles away).

Nearest care homes:

  1. G
    Ivydene Residential Home Good, 1 mile away
  2. RI
    Church Farm Care Home Requires improvement, 1.3 miles away
  3. G
    The Coach House SBDP1 Limited Good, 1.3 miles away
  4. G
    The Vineries Good, 1.6 miles away
  5. RI
    Claremont Nursing Home Requires improvement, 2.6 miles away

See all care homes in Norfolk

See all care homes in Scratby