Greys Residential Home

We found the following examples of good practice.

The registered manager and staffing team had been proactive in encouraging and supporting people to engage in an array of different activities throughout the pandemic. As people were unable to access a vast amount of community services due to government restrictions the staffing team made sure people did not become lonely or isolated during this time. A COVID-19 scrapbook had been developed to show what people had been taking part in.

The staffing team knew their people well and had a clear knowledge of what to do if they suspected anyone was not feeling well. The close built relationships between staff and residents enabled any potential signs of a COVID-19 infection could be highlighted quickly and appropriately actioned in line with government guidance.

The provider had completed robust risk assessments during the COVID-19 pandemic to keep people, staff and relatives safe. Risk assessments had been completed for individual people and staff to highlight anyone who may be at high risk to the virus. The provider had also completed risk assessments around the use and display of hand sanitiser to ensure no one living at the home would be put at risk.

A safe and robust system around testing had been developed within the home. Staff were able to complete a lateral flow test prior to starting each shift to ensure they were safe to enter the building. There was a clear process with guidance for staff around the testing procedure for residents to ensure all tests were completed where consent had been provided and results acted on in a timely manner.

The provider had worked closely with healthcare professionals to ensure a safe and quick delivery of the vaccine had been achieved. All residents who were able to have the vaccine had it provided with anyone not eligible receiving it on another organised visit to the home.

The home was kept clean and tidy in all areas. The provider had a cleaning rota in place which was checked daily and audited to check for any improvements. The cleaning process included any high touch point areas and the home is sanitised three times a day.

The provider was preparing for the visiting process at the home to continue following a recent government announcement. A safe and sterile visiting area had been established previously at the home and this would be used to restart visits. The provider told us, all visitors to the home would be required to go through a

robust visiting policy which involves temperatures being taken, lateral flow test, health declaration and full PPE provided.

Further information is in the findings below.

The five questions we ask about services and what we found