The Holt Retirement Home

People were supported to maintain important relationships with friends and family. Relatives could have face to face visits using the indoor conservatory area that had robust cleaning procedures in place. For people whose relatives couldn't visit other options were available using technology such as phone calls and video calls.

All visitors had to wear appropriate personal protective equipment (PPE). In addition, complete NHS Track and Trace information, have a negative COVID-19 test result, have their temperature checked carry out hand hygiene prior to entering the home.

The home had ample supplies of appropriate PPE which was stored hygienically and kept safe. Staff were provided with appropriate areas to put on, take off and dispose of PPE safely.

The home was very clean and additional cleaning of all areas and frequent touch surfaces was in place such as handrails. These were carried out and recorded regularly by housekeeping staff. Additional deep cleaning was also carried out where required.

The registered manager had quality systems in place to check the home was providing safe care. There was robust communication systems in place to ensure staff received consistent updates in relation to infection control policy and practice.

Staff supported people's social and emotional wellbeing. Meaningful activities were adapted and taking place in smaller groups. The home had used different methods including information technology to assist communication.