Milestone House

Right support: Model of care and setting maximised people's choice, control and independence. People and their relatives were involved in their care planning to ensure they were supported to live their best lives, as independently as possible. Support was provided which promoted people to develop their daily living skills and access a range of activities and events. People and their relatives told us they received care and support from staff who they knew and had their preferences respected.

Right care: Care was person-centred and promoted people's dignity, privacy and human rights. Records were up to date and decisions made on behalf of people under the Mental Capacity Act 2005 were consistently applied or reviewed to ensure they continued to be the least restrictive option and in the persons best interest. Care records included person-centred information for staff to follow. People told us staff were respectful, caring and understanding around their emotional and physical needs.

The service worked closely with a range of health professionals to ensure people received the most up to date care which promoted their health and wellbeing; enabling them to live as normal lives as anyone else.

Right culture: The ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service led confident, inclusive and empowered lives. The culture of the service was open and were responsive to people who they empowered to express their views. People spoke positively about the service they received and the way the service was managed. The registered manager and staff team were passionate about providing people with a personalised service which promoted their independence.