Princess Lodge Limited

Princess Lodge accommodates people in one adapted building. There are usually five staff on day shifts as well as a senior care worker, A Registered Nurse and the deputy manager. Nights are covered by two staff with management on-call as required. The operations manager has applied to become the registered manager and they support the deputy manager who is on site full time, with the operations manager splitting time between Princess Lodge and another home. Care staff are supported by a team of cleaning staff as well as a cook.

Staff had training on how to recognise and report abuse and they knew how to apply it. Staff told us how they would recognise pain, distress and discomfort in people who could not verbally communicate.

People felt safe and staff had good knowledge of safeguarding processes.

Staff had been recruited safely.

There was a system in place to monitor staff contact with people in the form of daily logs to ensure continuity of care after shift changes. Care plans and risk assessments identified people's support needs and staff had a good understanding of the support people needed.

Infection Controls were in accordance with good hygiene practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People felt well supported. People's privacy and dignity was maintained.

People received person centred care. People, relatives and staff expressed confidence in the acting manager as well as the deputy manager. People, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained.