Matthias House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed prior to arriving at the home, to ensure the service could support them safely and effectively. People were supported by staff who felt well trained and supported by management.

People were supported to eat and drink and were offered choices at mealtimes. Regular drinks were offered to prevent the risk of dehydration. Staff were aware of people's healthcare needs and people were supported to access a variety of healthcare services in order to help maintain good health.

Staff had received training in the Mental Capacity Act and obtained people's consent prior to offering support.

The provider had invested in improving the living environment for people and was committed to ensuring the environment was safe and comfortable and met the needs of the people living at the home.

People had positive relationships with the staff who supported them and described them as kind and caring. Staff treated people with dignity and respect and supported them to make decisions about their day to day living. Where possible, people were encouraged to maintain their independence and for those who required it, access to advocacy services was available.

People were supported by a group of staff who knew them well, knew their likes, dislikes and what was important to them. People's care needs were regularly reviewed, and staff kept up to date with changes in their care needs. Staff support people to take part in some activities, but plans were in place to recruit an activity co-ordinator to improve the range of activities that could be offered to people.

People had no complaints about the service but were confident that if they did raise any concerns they

would be acted on and listened to immediately.

People, relatives and staff were complimentary of the service and considered it to be well led. The new provider had made themselves known to people and visitors to the service. Staff felt supported and listened to and were confident that the changes and improvements being introduced to the service would improve care delivery.

The registered manager and the provider had a number of audits in place to assess delivery of care and help drive improvement.