Mountview

People were well cared for and the staff respected their privacy and dignity. There was a pleasant atmosphere and people told us they were happy.

People who used the service received their medicines safely and as prescribed. Safety checks were undertaken regularly, including fire safety and environment checks.

There were suitable systems in place to protect people from the risk of infection and cross contamination. The staff were aware of these and the systems had been reviewed and updated appropriately.

The provider had made improvements to ensure safe recruitment processes were implemented. These included recruitment checks, regular training and supervision. New staff were suitable and had the skills and knowledge they needed to support people.

People were protected from the risk of avoidable harm. The risks to people's safety and wellbeing had been identified, assessed or managed. The provider had appropriate systems for investigating allegations of abuse, complaints and concerns.

The provider's systems for monitoring and improving quality were operated effectively and there were systems in place to mitigate identified risks. The provider had processes for learning when things went wrong.

There was a positive culture at the service and people told us the staff treated them respectfully. This had improved since our last inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.