Ling Crescent

Based on our review of key questions safe, effective, caring, responsive, and well-led, the provider was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, mental capacity assessments and best interest meetings had not always been documented fully. The manager had identified this and was in the process of making improvements at the time of our inspection. We were assured the provider had a robust plan in place and found no negative impact on people.

Right Care: People were supported safely with their medicines. Staff were recruited safely and had the correct training. People's support plans were person centred and reflected their range of needs, and this promoted their wellbeing and enjoyment of life. People took part in activities and pursued interests that were tailored to them. People had privacy for themselves and their visitors in their bedrooms.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect, and inclusivity.

The provider was reviewing people's care plans and risk assessments to ensure information was up to date.

The provider sought feedback on the service it provided, this information and outcomes were used to drive improvement.