Calvert House

Calvert House is registered to provide accommodation for up to 8 people who require nursing or personal care. The service supports younger adults, including people who may have a substance use disorder and those living with mental health challenges.The service is also registered to provide accommodation with nursing or personal care for people with sensory impairments, learning disabilities, autistic spectrum disorder, and/or physical disabilities.

At the time of our assessment, 7 people were living at Calvert House. Of these, 1 person was receiving a regulated activity, and they chose not to participate in this assessment.

People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health and consulted with health professionals to support healthy living.

Staff were recruited safely and received the training and support they needed to conduct their roles effectively. The home was clean[GS1][EH2], and systems were in place to support effective infection prevention and control. Medicines were managed and administered safely.

Staff were caring and respectful in their approach and understood people's individual needs and preferences. People were encouraged to maintain their independence and make choices about how they wished to spend their time. They were supported to develop relationships, pursue interests, take part in activities, and had the option to participate or not.

People received person-centred care based on assessments of their health, wellbeing, communication, and support needs. Staff knew people well and were able to respond in a timely manner to changes in their clinical, emotional, and behavioural needs.

Staff treated people with kindness, dignity, and respect. Interactions were positive and focused on people's individual wishes and preferences. Care plans reflected what was important to people and provided guidance on how staff should support them to achieve their goals and aspirations.

The registered manager was visible within the service, knowledgeable and demonstrated a commitment to achieving positive outcomes for people. Staff spoke positively about the support they received and the provider’s investment in their wellbeing, development, and career progression. Governance systems and quality assurance processes were in place to monitor the quality of care, identify areas for improvement and support the ongoing development of the service.