Broadoaks

We looked at all quality statements for Safe at this assessment. The service was safe. The service followed recruitment procedures and enough staff were employed. Care staff completed appropriate training and their competency was regularly checked. People had care plans and risk assessments in place.

We did not look at all quality statements for Caring at this assessment. The service was Caring. People’s individual needs and preferences were well documented, and this was reflected in their care, treatment, and support.

We did not look at all quality statements for Responsive at this assessment. The service was responsive. This rating uses some scores from the previous inspection. The provider was responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans as required.

The key question of well-led was rated as requires improvement at our last inspection. At this assessment the rating has improved and the key question of well-led is now rated good. Systems and processes were effective to ensure good governance and oversight.