The Manor House Gosforth

We found the following examples of good practice.

● Systems were in place to help prevent people, staff and visitors from catching and spreading infection.

● There was sufficient personal protective equipment (PPE) such as aprons, gloves and masks. Staff were wearing this appropriately when we visited. Staff had undertaken training in putting on and taking off PPE. Systems were in place to help ensure the health and wellbeing of staff was supported.

● The home was clean. One person told us, "They wipe everything down to make sure we don't catch anything." The layout of the building supported social distancing. There were lots of areas where people could spend their time. There were well maintained gardens and people enjoyed being outside. We observed one person walking their dog.

● There was an emphasis on promoting people's wellbeing. The registered manager told us, "We see ourselves as an extended family. Staff have become more of a companion and have really felt a connection with people." People told us they were happy at the home. One person said, "This place is fantastic."

● The registered manager spoke positively about the hard work and dedication staff had shown, which had helped to minimise the impact of the pandemic on people's health and wellbeing.

Further information is in the detailed findings below.

The five questions we ask about services and what we found