The Cottage

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's experience of the service and what we found:

Right culture: Systems were in place to monitor the quality of the support and services provided for people. However, the provider had not resolved identified shortfalls within the environment in a timely manner.

Support was person-centred and promoted people's individuality, well-being and dignity.

There was a culture of openness, inclusivity and partnership working which enabled people to live meaningful lifestyles.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people's health, safety and welfare were assessed and mitigated. Lessons were learned from accidents and incidents and used to improve the support people received.

Staff supported people with their medicines in a safe way.

Right care: People were protected from abuse and poor care by staff who understood how to recognise and report incidents of this nature.

There were enough safely recruited and well-trained staff available to meet people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 23 August 2023).