The Croft

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported in a way which mitigated risks to their safety and welfare. They received their medicines safely and in the ways they preferred.

There were enough, safely recruited, staff available to meet people's needs.

There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents.

Right Care: Support was person-centred and promoted people's dignity, privacy and human rights.

People had access to appropriate healthcare services and nutrition to support their health and well-being.

Staff were supported to develop the skills and knowledge they needed to support people effectively.

Right Culture: The ethos, values, attitudes and behaviours of leaders and staff ensured people who lived at The Croft led confident, inclusive and empowered lives.

There was a culture of continuous learning and development within the service which enabled people to experience meaningful lifestyles.

Systems were in place to monitor the quality of the support and services provided for people and address any shortfalls in a timely way.