Allendale Residential Home Limited

The provider operated safe recruitment processes and ensured sufficient staffing to meet people’s needs. People benefitted from a stable workforce. Staff confirmed they had enough time to complete their duties and felt supported by managers. They said they had access to the information required to support people effectively and spoke positively about their roles, the service, and the people they supported.

The service delivered person-centred and holistic care. Care plans included information about people’s interests, important relationships, and significant life events. This enabled staff to provide safe and appropriate support. Managers reviewed care plans and risk assessments monthly, or sooner where required, to ensure they accurately reflected people’s current needs and circumstances.

The provider maintained governance systems to monitor quality and safety. The registered manager completed regular audits and checks, analysed findings, and used these to identify themes and drive improvement. Managers sought feedback from people, relatives, and staff and used this information to enhance the service.

At the time of the assessment, the service had not made any recent safeguarding referrals. Managers demonstrated clear systems for reporting safeguarding concerns and a good understanding of their responsibilities. Staff received appropriate safeguarding training and understood how to recognise and escalate concerns.

The provider managed medicines safely. Staff received training in medicines administration and followed safe practices when supporting people with their medicines.

The service provided home-cooked meals. The cook spoke with each person daily to establish their preferences. Staff prepared and served food in line with people’s individual preferences and dietary needs.